We’ve had our own version of March Madness happening at BHGRE over the last 6 weeks. While much of the sports world and fans were huddled watching basketball and discussing game play. Our team and our new franchisees were huddled discussing transition details and announcement days. That is because in a span of just over 30 days we welcomed four new companies to our network.
If you’ve ever been involved in a transition or any type of fundamental shift in operating practices at a real estate office you know that this is not an easy task. There are hundreds of details to be considered and managed. We literally have dozens of checklists covering everything from legal tasks, to marketing, to technology, to announcement day and more. But those are just details. Ordering business cards, lawn signs, converting websites and marketing materials are tasks that the people involved are experts at doing. They are critical to the success of the transition and take lots of time, but are relatively straight forward.
Managing the change from the people perspective is where the planning and consideration really needs to be focused. We are in conversations with the owners of the companies often for months before they make the final decision to align their businesses with BHGRE. We get to know them, their goals, their objectives, their challenges, and their fears. I often joke its like dating. Meeting after meeting, telephone call after telephone call we are evaluating whether we like each other and whether or not we want to spend the next several years mutually dependent upon each other.
But then there are the agents in each of the offices. For the most part these agents don’t know about the change until the day before or at the actual day of the announcement. You can imagine the shocker that is for some people. And although some are not very happy that they were not told earlier, most understand the reasons for “keeping the secret” until game time.
Although the play book is keep secret leading up to announcement day. Once that day arrives and we take the court it’s an open book. Why the owner made the decision to partner with BHGRE is openly discussed, what’s in it for the agent is revealed and what happens next is clearly spelled out.
Being part of the BHGRE family from literally day one has given me a unique perspective. As we welcome each new company to our network it is almost like welcoming a new sibling to the family. Each has their own personality and expectations. No two are alike. But just like our parents told us “we love you all the same”. The key to success is understanding the culture of the company and integrating the BHGRE brand, tools, services and technology into that culture.
We’ve spent the last couple of weeks catching up on some much need sleep and preparing for continued growth of the brand. There are more announcements being planned as I type this.
All of us at BHGRE would like to thank the dozens of vendors who worked to make our March Madness voyage a success. Both our national vendor network and local vendors in the markets of our new affiliates have been amazing. Another big thanks to our internal team and the local market transition teams who worked basically around the clock for the last week of March and first two weeks of April.
Lastly, thank you to all the new agents we’ve welcomed recently. Your trust in your broker/owner and management teams and you’re willingness to share the vision of the BHGRE brand with us is appreciated. We are truly “igniting the future” together.
Here is a recap of the companies who joined BHGRE during our March Madness run: