How Do You Know What Your Customers Really Think (Part 2)?
In my last blog I opened a discussion on customer exit surveys. In this edition, I would like to start discussing how to find out
In my last blog I opened a discussion on customer exit surveys. In this edition, I would like to start discussing how to find out
You have to admire Delta’s embrace of social media. The company recently gave customers the option of buying tickets via Facebook through its new “Ticket
Social media’s power in capturing the public’s imagination was in full display again this week when a Jet Blue flight attendant quit his job after
Are you leaving money on the table? Agents and brokers around the world spend days and thousands of dollars per year on their websites and
We’re never content to rest on our reputations at BHGRE, and so I’m excited to tell you that we released an enhanced version of our
Exclusive interview with visionary, game changer and ground breaking entrepreneur Craig Newmark (the Craig in Craigslist.org) – Sherry uncovers his thoughts on customer service, public service
As is true with everything in business, the issue of reducing office size cannot be viewed in a vacuum. If you decide that reducing office
What speed! What dexterity! And I am not just talking about the continuing spectacle of The World Cup, or excitement of the now-decided NBA Finals
If tweets actually chirped the global din would be as pervasive as vuvuzela horns at the World Cup. Twitter just announced there are 65 million
On the foreclosure front this week, the pace of prime borrowers succumbing to foreclosure is accelerating with unemployment being the major driver. The good news,
Economic forecasts are an interesting thing to consider. Exactly 3 weeks ago, I read several forecasts that stated that the market was indeed recovering and
Google is yet again making our lives easier. Now, you don’t have to search for iPhone or Android apps of interest, as they will be
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