How Do You Know What Your Customers Really Think (Part 2)?
In my last blog I opened a discussion on customer exit surveys. In this edition, I would like to start discussing how to find out
In my last blog I opened a discussion on customer exit surveys. In this edition, I would like to start discussing how to find out
You have to admire Delta’s embrace of social media. The company recently gave customers the option of buying tickets via Facebook through its new “Ticket
I’m on Smart Phone Overload! Here’s my dilemma: Do I stay with what I have, my current smart phone, which I like and serves my
Social media’s power in capturing the public’s imagination was in full display again this week when a Jet Blue flight attendant quit his job after
A succession plan is as important as life insurance. Please consider your options as early as possible in your tenure. If Buffet were to retire
USA Today released its preseason college football Top 25 coaches’ poll this week, so naturally, talk on the practice field was about … Twitter. Turns
Each summer for the last several years I’ve packed my bags and headed to San Francisco for the annual Inman Connect conference. This is one
President Obama, born August 4, 1961, celebrated his 49th birthday this week. The same year the President was born, the lobby group National Committee against
Are you leaving money on the table? Agents and brokers around the world spend days and thousands of dollars per year on their websites and
Let’s get the sad news out of the way first. Last week, Twitter’s oldest user, Ivy Bean, a 104-year-old English woman died. She’ll be sorely
There was a lot to digest this week, and I’m not just talking about the half-size “Super Sub” President Obama ordered in Edison, New Jersey
We’re never content to rest on our reputations at BHGRE, and so I’m excited to tell you that we released an enhanced version of our
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