In my last blog I opened a discussion on customer exit surveys. In this edition, I would like to start discussing how to find out
While enjoying my 3 hour wait in Cancun International Airport recently, I daydreamed about the vacation from which I was returning. The beaches, the ruins,
This week, we are having what I like to call a “Hesitation Moment.” In different data released this week, the housing market went back in
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