Coaching

What’s in Your Toolbox?

Several years ago I was asked to participate in a Habitat for Humanity project. It was a day when only women were to work on a home that was being built for a single mother in Hartford, CT, and I was proud to participate.

I participated with several agents from my office and upon arrival we were met by the local builder who provided each of us with a carpenter’s apron, a hammer, nails, a tape measure and our assignments. Mine was to hammer floor boards. The builder barked out instructions, demonstrated with a few swings of his hammer and left me to my work which I took on with feverish excitement.

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Brokerage Operations

Agent Segmenting as a Coaching Tool

Companies that “Segment” agents by production levels, typically group agents in ‘quartiles’ by arranging them in descending order according to some specific unit of measure. For

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