Customer Service Creating a WOW Customer Experience Every Time In an industry where the average consumer does not buy a home on a daily, weekly or even monthly basis, creating a memorable experience is a must. Read More »
Customer Service Getting Feedback is Everyone’s Job It is amazing what happens when you ask someone for feedback. I have spent the last several weeks traveling and visiting with with our owners, brokers, Read More »
Customer Service Are You Remarkable in Your Business In an industry where originality and differentiation do not come easy, standing out amongst the rest of your peers can be an ongoing battle. Being Read More »
Customer Service To Have and to Hold: A Real Estate Story My husband and I bought our dream house in early 2010. We worked with a wonderful real estate agent who more than earned her commission. Read More »
Making “Wow” a Verb, Thanks Zappos Earlier this year we took a group of our franchise owners on a tour of the Zappos offices in Las Vegas. It was an interesting Read More »